Q. How does the pricing work?
A. Price quotes are based on a 1 day event. Rentals can be be picked up or delivered the day before your event and returned the following business day for the 1 day rental fee. For example, for an event over the weekend, you would have access to rentals from Friday - Monday for the one day rate. Please keep in mind, all rentals are charged for time out, whether the item is used or not.
Q. How and when do I pay?
A. Payment in full is due before the items are released to the customer. We require a 20% non-refundable reservation deposit to secure all rentals and final payment is due 5 business days before your event date. We accept Visa, Mastercard, American Express and Discover as well as cash or check. All check payments must be made no later than 10 business days before your event.
Q. When should I make my reservation?
A. Early planning ensures product availability. Rentals are secured on a first come basis. The 20% reservation fee is your assurance that the items requested will be available on the day of your request. In so much that we will turn other people away to accommodate your reservation, cancellation of your order will result in forfeiture of your deposit. Please be sure of your plans before placing a reservation. We suggest placing reservations for large events 4 - 6 months out. If your event is during peak season or on a holiday weekend we encourage placing your reservation 6 months or more in advance when possible.
Q. What about changes to my reservation?
A. Additions are welcomed based on availability. Small deletions and/or reducing the quantity of an item prior to your event date can be accommodated. We ask for all final changes to be made no later than 7 business days before your event.
Q. Is there a charge for delivery and pick up?
A. Yes, round trip delivery is available at an additional fee, based on mileage from our location. Delivery during normal business hours, Monday - Friday starts at $125.00 for events in the Hiram area. We do require a rental minimum of $750.00 during peak event season to qualify for delivery.
Q. Is setup and take down of rentals included with delivery?
A. Certain items include setup and take down within the rental fee - Example: Tents, tent accessories, Staging and Dance floor. All other rentals require additional labor fee for setup and take down and must be added in advance before delivery and/or pick up of the order to ensure we schedule the correct number of employees to delivery and/or pick up your order.
Q. Is delivery available on Saturdays and Sundays?
A. Yes, we offer After-Hours delivery and pick up 24/7. We do charge additional for this service, pricing varies and is based on the size of the order and amount of employees needed.
Q. Can I pick up and return my rentals?
A. Yes, we allow customer pick up and return and there is no minimum rental order required. Our team will assist with loading and unloading the rentals. We have rope onsite for tie downs as well as some packing materials. We do encourage customers to provide their own ratchet straps and/or packing blankets to protect your vehicle. We are not responsible for any damages caused to your vehicle during transport.
Q. What is my responsibility for returning rental items? .
A. All rentals should be taken down and repacked in the crates and/or pallets provided and returned in the same state as received. Slight wear and tear of items is expected over time, but excessive damage or breakage to rental equipment will result in repair or replacement fees. All rentals are due back by the end of business day noted on your contract. If you are unable to return by that date, please call or office to make other arrangements.
Q. Do I need to wash china, glassware or flatware before returning?
A. Yes, all items need to be rinsed free of food debris and repacked in the same crates as received. We will wash and sanitize all items at return. Additional cleaning fees will be added for all china, glassware and flatware that is returned dirty.
Q. Do I need to launder linens before returning?
A. No, the rental fee includes laundering and pressing of all linens, napkins, runners, sashes and chair covers. Please make sure all linen is dry before bagging, otherwise fabrics will easily mildew. Please return all hangers, we do reuse these and the charge for replacement is $1.25 per hanger.
